Accompanied shopping

See the big picture through your customers’ eyes

Sometimes it takes a fresh pair of eyes to see how people really use your store. During accompanied shopping, we’ll shop with one of your customers and record their reactions to absolutely everything: first impressions, store navigation, product display and how they choose products.

Accompanied shopping gives you the big picture, because it covers every stage of the customer journey. From approaching your storefront to leaving with a bag full of shopping, there are hundreds of stages in a single visit. Accompanied shops show you the process, and reveal how the individual steps affect each other – without giving your customer time to finish up and forget the specifics.

To find out more about what accompanied shopping can teach you about your shoppers, give Emma a call on 07531 122 532.